Can I exchange or return my purchase?

We hope that you love your purchase, but understand that sometimes things just aren't quite right. Our returns policy means you have 14 days from receipt of your order to let us know you want to exchange or return an item, and a further 14 days to return the item directly to Strawberry Secrets for a refund or an exchange.

If your item is damaged, faulty, or you have received an incorrect item, Strawberry Secrets will refund the delivery cost of sending the item back to us. If you are returning an item for any other reason (e.g. it is different to expected or doesn’t fit), we are unable to cover the cost of return.

For reasons of hygiene, panties can’t be returned. 

Furthermore, our gift cards and items made to order are not refundable or exchangeable due to their personalized nature.

Important: items must be complete and in their original packaging with their price tags attached, and not have been worn, washed or damaged in any way. Strawberry Secrets reserves the right to reject the return of items, which are not returned in accordance with our Returns Procedure, and we may request that you pay for the shipping of such goods back to you.

Strawberry Secrets cannot carry any cost or responsibility regarding the return shipment initiated by the buyer.

How can I send back items for exchange or return?

Please send a request for exchange by email to within 14 calendar days, counting from the day you received your order. When doing this, please make sure that you mention your name, order number and the item(s).